Policies

Luxury Cleaning Web Site Terms and Conditions of Use

Introduction.

Your use of this website is governed by the terms and conditions set forth below. Please read them carefully. By using this web site, you agree to comply with and to be bound by these terms and conditions. If you do not agree to these terms and conditions, you may not use this web site and should exit from it now. Luxury Cleaning Service NYC reserves the right to change this web site and these terms and conditions at any time without notice to you by posting such changes to this web site.

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.  

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Luxury Cleaning’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on Luxury Cleaning’s web site; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or “mirror” the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Luxury Cleaning at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on Luxury Cleaning’s web site are provided “as is”. Luxury Cleaning makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Luxury Cleaning does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Luxury Cleaning or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Luxury Cleaning’s Internet site, even if Luxury Cleaning or a Luxury Cleaning authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions

The materials appearing on Luxury Cleaning’s web site could include technical, typographical, or photographic errors. Luxury Cleaning does not warrant that any of the materials on its web site are accurate, complete, or current. Luxury Cleaning may make changes to the materials contained on its web site at any time without notice. Luxury Cleaning does not, however, make any commitment to update the materials.

6. Links

Luxury Cleaning has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Luxury Cleaning of the site. Use of any such linked web site is at the user’s own risk.

7. Site Terms of Use Modifications

Luxury Cleaning may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to Luxury Cleaning’s web site shall be governed by the laws of the State of New York without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.

Terms of use

Cleaning Supplies/ Equipment.

Luxury Cleaning provides environmentally-friendly products and nearly all equipment required for cleaning your apartment. You will need to provide a toilet brush and running water. If you want high areas cleaned, you must provide a step stool. If you want carpets and rugs vacuumed, you must provide a vacuum. If you would like us to use specialty products (e.g., simply green, bleach, stainless steel cleaner, sponge mop), please leave it out and include this request in your special account instructions.

Satisfaction Guarantee.

If you are unhappy with your clean, and your home is as described (size, etc.) and in standard condition, Luxury Cleaning will send a cleaner back to address any areas in which we fell short within 3 days of your original clean. Please email us at info@luxurycleaningny.com or give us a call, and we will address your concerns in a timely and professional manner.

No Warranty.

Luxury Cleaning Service NYC provides this web site and its content “as is” and without any representation or warranty, express, implied, or statutory. Luxury Cleaning Service NYC specifically disclaims any implied warranties of title, merchantability, fitness for a particular purpose, and non-infringement. Luxury Cleaning Service NYC protects the security and safety of its customers and its quality of services by being fully insured, bonded and certified.

Pets.

We will gladly work around pets. If your pet becomes anxious or presents a safety concern, Luxury Cleaning Service NYC reserves the right to remove its employees from your home. If an employee leaves your home prior to completion, Luxury Cleaning Service NYC will charge you a pro-rated expense based on work performed. If removal of our housekeepers is due to aggressive pets, our cancellation policy will apply.

Privacy and Protection of Personal Information.

See the Luxury Cleaning Service NYC Privacy Statement regarding the collection and use of your personal information.

Valuables.

Please safely secure heirlooms and collectibles prior to cleanings. Please advise of fragile items (and their care) in special account instructions.

Large and Heavy items.

For safety and liability reasons, Luxury Cleaning Service NYC will not allow its Cleaning Professionals to lift or move heavy items or furniture.

Damages.

Luxury Cleaning Service NYC Cleaning Professionals promise to conduct themselves professionally in your home. In the event of an accidental damage, notify our office within 48 hours. We cannot guarantee reimbursement for damages reported more than 48 hours after the end of the cleaning appointment. Luxury Cleaning Service NYC requests that you are accessible to be contacted so that Luxury Cleaning or its representatives can assess and repair any damages.

Luxury Cleaning Service NYC reserves the right to contract suitable professionals to repair damages. Luxury Cleaning Service NYC will make payment arrangements directly to its contractors to settle any damage repair.

Caulking and Grout.

Luxury Cleaning Service NYC does not assume responsibility for the restoration of severely worn, stained or mildewed caulking and grout.

Discounts.

Luxury Cleaning reserves the right to alter or withdraw discounts on future service at any time, but will always advise clients of any change.

Privacy Policy

This is the web site of Luxury Cleaning Service NYC

Our postal address is:

Manhattan

529, East 5th street Apt. RS

New York,NY 10009 , USA

We can be reached via e-mail at info@luxurycleaningny.com

or you can reach us by telephone at (212) 537-01-53 from 8:30 am to 9:00 pm EST

For each visitor to our Web page, our Web server automatically recognizes the consumer’s domain name and e-mail address (where possible).

We collect the domain name and e-mail address (where possible) of visitors to our Web page, the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, fax number, payment information (e.g., credit card number and billing address).

The information we collect is used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor, used to notify consumers about updates to our Web site, used by us to contact consumers for marketing purposes, , disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website, to a successor entity in connection with a corporate merger, consolidation, sale of assets or other corporate change respecting the Website.

With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site, record past activity at a site in order to provide better service when visitors return to our site , ensure that visitors are not repeatedly sent the same banner ads, customize Web page content based on visitors’ browser type or other information that the visitor sends.

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address, calling us at the above telephone number, writing to us at the above address.

From time to time, we make the e-mail address of those who access our site available to other reputable organizations whose products or services we think you might find interesting. If you do not want us to share your e-mail address with other companies or organizations, please let us know by writing to us at the above address or Sending an email to Info@luxurycleaningny.com.

If you supply us with your postal address online you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by e-mailing us at the above address, writing to us at the above address.

Please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations

Persons who supply us with their telephone numbers online will only receive telephone contact from us with information regarding orders they have placed online.

Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

With respect to security: When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server and will notify visitors through a pop-up screen on our site.

If you feel that this site is not following its stated information policy, you may contact us at the above address or phone number.